Privacy
Privacy Policy
This privacy notice for the Company ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
Visit our website at https://writehuman.pro, or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@writehuman.pro.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You
The personal information that we collect may include the following:
names
email addresses
usernames
passwords
contact preferences
contact or authentication data
Sensitive Information. We do not process sensitive information.
Payment Data
We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe, Inc.. You may find their privacy notice link(s) here: https://stripe.com/privacy.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
Log and Usage Data: Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files.
Device Data: We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services.
Location Data: We collect location data such as information about your device's location, which can be either precise or imprecise.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, including:
To facilitate account creation and authentication and otherwise manage user accounts.
To deliver and facilitate delivery of services to the user.
To respond to user inquiries/offer support to users.
To fulfill and manage your orders.
To enable user-to-user communications.
To request feedback.
To send you marketing and promotional communications.
To deliver targeted advertising to you.
To protect our Services.
To identify usage trends.
To determine the effectiveness of our marketing and promotional campaigns.
To save or protect an individual's vital interest.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law.
If you are located in the EU or UK, this section applies to you.
We may rely on the following legal bases:
Consent: You can withdraw your consent at any time.
Performance of a Contract: To fulfill our contractual obligations.
Legitimate Interests: For our business interests that do not override your rights.
Legal Obligations: To comply with the law.
Vital Interests: To protect your or others’ vital interests.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale, financing, or acquisition.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels). Specific information is set out in our Cookie Notice.
6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in the United States. If you are accessing our Services from outside, please be aware that your information may be transferred, stored, and processed by us and third parties.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary unless required by law.
8. JURISDICTION-SPECIFIC PROVISIONS
Australia
"Personal Data" includes "personal information" as defined under applicable privacy laws in Australia, including the Privacy Act 1988 (Cth) as amended from time to time.
If we use personal information to make automated decisions that could reasonably be expected to significantly affect your rights or interests, we will provide the legally required information and transparency via our Privacy Center, and/or on a case by case basis.
If you are an Australian resident and dissatisfied with our handling of any complaint you raise under this Policy, you may consider contacting the Office of the Australian Information Commissioner.
Brazil
You may exercise your rights by contacting us at support@writehuman.pro. Brazilian residents, for whom the Lei Geral de Proteção de Dados Pessoais ("LGPD") applies, have rights set forth in Article 18 of the LGPD.
Canada
As used in this Policy, "applicable law" includes the Federal Personal Information Protection and Electronic Documents Act ("PIPEDA"), the Personal Information Protection Act, SBC 2003 c 63, in British Columbia, the Personal Information Protection Act, SA 2003 c P-6.5, in Alberta, and the Act Respecting the Protection of Personal Information in the Private Sector, CQLR c P-39-1 ("Quebec Private Sector Act"), in Quebec. "Personal Data" includes "personal information" as defined under those laws.
WriteHuman's Chief Privacy Officer is the person in charge of personal information, including under the Quebec Private Sector Act. You may contact them via email at support@writehuman.pro. When WriteHuman collects Personal Data belonging to Canadian (including Quebec) residents, it transfers that data to data centers in the United States. When WriteHuman relies on service providers to process Personal Data as described herein, those service providers may also be located outside of Canada or Quebec.
You have the right to request access or rectification of the Personal Data WriteHuman holds related to you or to withdraw any consent given to the processing of such personal data. You may exercise those rights by contacting WriteHuman's Chief Privacy Officer at support@writehuman.pro. If you are an End Customer, you should contact the Business User with which you transacted to exercise your rights.
EEA and UK
You may exercise your rights by contacting us at support@writehuman.pro. If you are a resident of the EEA or the WriteHuman entity accountable for your Personal data is otherwise subject to the GDPR, and you believe our processing of your information contradicts the GDPR, you may direct your questions or complaints to the Irish Data Protection Commission. If you are a resident of the UK, direct your questions or concerns to the UK Information Commissioner's Office. You also have additional rights under the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF.
India
In this Policy, "applicable law" includes the Digital Personal Data Protection Act ("DPDPA") once the DPDPA enters into effect. Further, the term "data controller" includes "data fiduciaries," and the term "data subject" includes "data principal," both as defined in the DPDPA.
In some cases, and as permitted under the DPDPA, we may rely on "legitimate use" as a legal basis. For example, we might do so when you voluntarily provide your Personal Data to us. Where we are required to obtain your explicit and informed consent, we will do so on a case by case basis. "Consent Managers" as defined under the DPDPA may submit a request to revoke or provide consent using the methods described in the Contact Us section below, or as set out in the following paragraph, or via other means made available by WriteHuman in the future. We may ask for proof of authorization and identity before processing such a request.
You have the right to contact WriteHuman to nominate another individual, who may, in the event of your death or incapacity, exercise your rights under this Privacy Policy and under the DPDPA and implementing regulations.
In certain cases, you may be asked to consent to the collection and processing of your Aadhaar number by WriteHuman and/or its third party verification partner(s). The purpose of this collection is to facilitate the identification verification process as required under applicable laws. Your provision of Aadhaar details is purely voluntary, and you may provide other identification documents as may be accepted by us from time to time. You will not be denied service merely for not submitting Aadhaar details.
If you have any questions or complaints regarding the processing of your Personal Data in India, or if you want to receive this Policy or communicate with us about privacy in one of India's official languages, please contact our Nodal and Grievance Officer. Alternatively, you may contact us at support@writehuman.pro. If we are unable to address your complaint or grievance, you have the right to escalate the matter to the Data Protection Board of India.
Indonesia
In this Policy, "applicable law" includes Law No. 11 of 2008 as amended by Law No. 19 of 2016 on Electronic Information and Transactions, Government Regulation No. 71 of 2019 on the Implementation of Electronic Systems and Transactions, and Minister of Communication and Informatics Regulation No. 20 of 2016 on Personal Data Protection in Electronic Systems, and from September 2024, Law No. 27 of 2022 concerning Personal Data Protection ("PDP Law"). If you have any questions or complaints about this Policy, please contact us at support@writehuman.pro.
Japan
In this Policy, "applicable law" includes the Act on the Protection of Personal Information ("APPI"). When we transfer Personal Data of data subjects in Japan to jurisdictions not recognized as 'adequate' by the Personal Information Protection Commission, we enter into written agreements with any third parties located outside of Japan. These written agreements provide rights and obligations equivalent to those provided under the Japanese Act on the Protection of Personal Information. For more information on how we ensure that third parties protect your data and where your data is located, please see above or contact us as described below. In some cases, and as permitted under the APPI, we may rely on "public interest" as a legal basis, such as fraud detection and loss prevention.
Malaysia
If you have any questions or complaints about this Policy, please contact us at support@writehuman.pro.
Singapore
In this Policy, "applicable law" includes the Personal Data Protection Act 2012 ("PDPA") (No. 26 of 2012) as amended from time to time. In some cases, and as permitted under the PDPA, we may rely on "deemed consent" as a legal basis. For example, we do so when you voluntarily provide your personal data to us. If you have any questions or complaints about this Policy, please contact us at support@writehuman.pro.
Switzerland
In this Policy, "applicable law" includes the Swiss Federal Act on Data Protection ("FADP"), as revised. To exercise your rights under the FADP, please contact us at support@writehuman.pro. You may also have additional rights under the Swiss-U.S. Data Privacy Framework.
Thailand
In this Policy, "applicable law" includes the Personal Data Protection Act 2019 ("PDPA"). If we rely on certain legal bases (such as "legal obligation" or "contractual necessity" and you do not provide us with your Personal Data, we may not be able to lawfully provide you services. If you have any questions or complaints about this Policy, please contact us at support@writehuman.pro. Where required, we have put in place appropriate safeguards for the cross-border transfer of Personal Data from Thailand, including the EU Standard Contractual Clauses as adapted for Thailand data transfers in accordance with the Notification of the Personal Data Protection Committee on Criteria for the Protection of Personal Data Sent or Transferred to a Foreign Country Pursuant to Section 29 of the Personal Data Protection Act, B.E. 2562 B.E. 2566 (2023).
United States
If you are a consumer located in the United States ("US"), we process your personal information in accordance with US federal and state privacy laws. WriteHuman uses cookies, including advertising cookies, as described in our Cookie Policy.
Your Rights and Choices. As a US consumer and subject to certain limitations under US privacy laws, you may have choices regarding our use and disclosure of your Personal Data. In addition to the above rights, you may also have the rights listed in this section.
Exercising the right to know: You have a right to request additional information about the categories of personal information collected, sold, disclosed, or shared; purposes for which this personal information was collected, sold, or shared; categories of sources of personal information; and categories of third parties with whom we disclosed or shared this personal information.
Exercising the right to opt-out from a sale or sharing: We do not transfer your personal data to third parties in exchange for payment. However, as noted above, we may provide the data to third party partners, such as advertising partners, analytics providers, and social networks, who assist us in advertising our products and Services to you. Because these third parties may use the data WriteHuman provides for their own purposes, WriteHuman's provision of data to these parties may be considered a data "sale" or "sharing" (for behavioral advertising) as those terms are defined under the CCPA and other applicable US privacy laws.
Exercising the right to limit the use or sharing of Sensitive Personal Information: We do not sell or share (for behavioral advertising) Sensitive Personal Information as defined by US privacy laws and have not done so in the past 12 months.
Profiling with legal or similarly significant effects: In the event that we engage in profiling or automated decision making for which applicable law entitles you to an opt out we will provide you with notice of how to exercise that opt-out right.
Appeal: If you wish to appeal any of our decisions regarding a rights request under US privacy laws, you may do so by contacting WriteHuman's Data Protection Officer ("DPO") at support@writehuman.pro.
To submit a request to exercise any of the rights described above, please contact us using the methods described in the Contact Us section below. Please note that rights under some U.S. state laws do not apply to Personal Data we collect, process, and disclose when you act as a consumer to obtain financial products or services from WriteHuman for personal, family, or household purposes. The federal Gramm-Leach Bliley Act may govern how WriteHuman shares and protects that data instead.
We will verify your request by asking you to send it from the email address associated with your account or requiring you to provide information necessary to verify your identity, including name, address, transaction history, photo identification, and other information associated with your account.
You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA and other applicable US privacy laws. Your agent may submit a request on your behalf by contacting us using the methods described in the Contact Us section below. We may still require you to directly verify your identity and confirm that you gave the authorized agent permission to submit the request.
Global Privacy Control signals. WriteHuman honors the Global Privacy Control (GPC) opt-out preference signals.
9. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through security measures.
10. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, you have rights that allow you control over your personal information.
11. CONTROLS FOR DO-NOT-TRACK FEATURES
Most browsers include a Do-Not-Track ("DNT") setting. Currently, we do not respond to DNT signals.
12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes. California residents may request info on personal data sharing.
13. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes. We will update this notice to stay compliant with relevant laws.
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at support@writehuman.pro.
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the laws of your country, you may have the right to request access to, change, or delete your personal information. To request, please fill out and submit a data subject access request.